I Have Not Received My Payment

Updated on 15/11/24

You can check the payment status directly on your application dashboard under "Paid":

• If the status shows YES, but you haven’t received the payment, please get in touch with us at [email protected].
• If the status shows NO, the retailer has not processed the payment yet.

💡 Our tips
We recommend that organisers allow at least one week for payments to be processed before contacting retailers.

For any other payment-related issues, please reach out to us, and we will prioritise your request.

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